{"id":12511,"date":"2020-10-13T07:28:49","date_gmt":"2020-10-13T07:28:49","guid":{"rendered":"http:\/\/localhost\/razzi\/?page_id=609"},"modified":"2024-02-10T17:52:52","modified_gmt":"2024-02-10T16:52:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.roccopetrunti.it\/en\/faq\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12511\" class=\"elementor elementor-12511\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06034d9 e-flex e-con-boxed e-con e-parent\" data-id=\"06034d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11efd8e elementor-widget elementor-widget-razzi-heading\" data-id=\"11efd8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-heading-wrapper\"><h4 class=\"razzi-heading-title\"> FAQs - Frequently asked questions<\/h4><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c22eabf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c22eabf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-eb69a9e elementor-hidden-tablet elementor-hidden-phone\" data-id=\"eb69a9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-4c5906c\" data-id=\"4c5906c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01593e1 elementor-widget elementor-widget-razzi-heading\" data-id=\"01593e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-heading-wrapper\"><h4 class=\"razzi-heading-title\"> Payment:<\/h4><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-401bed2 elementor-widget elementor-widget-razzi-faq\" data-id=\"401bed2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;status&quot;:&quot;yes&quot;}\" data-widget_type=\"razzi-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-faq\"><div class=\"box-content active\"><h2 class=\"faq-title\">1. What payment methods are available?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>The following payment methods are available:<\/p><ul><li><p>PAYPAL<\/p><\/li><li><p>CREDIT CARD (Visa or Mastercard circuit)<\/p><\/li><li>WIRE TRANSFER<\/li><\/ul><\/div><\/div><div class=\"box-content\"><h2 class=\"faq-title\">2. Is payment always secure?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Payments are always secure and reliable.<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9145f0 elementor-widget elementor-widget-razzi-heading\" data-id=\"f9145f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-heading-wrapper\"><h4 class=\"razzi-heading-title\"> Shipping &amp; Returns:<\/h4><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-996aadc elementor-widget elementor-widget-razzi-faq\" data-id=\"996aadc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;status&quot;:&quot;yes&quot;}\" data-widget_type=\"razzi-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-faq\"><div class=\"box-content active\"><h2 class=\"faq-title\">1. What are the shipping times?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Orders are usually dispatched the following day.<\/p><p>Orders received on SATURDAY and SUNDAY are dispatched on MONDAY.<\/p><p>All orders are shipped by courier and require a signature upon delivery.<\/p><\/div><\/div><div class=\"box-content\"><h2 class=\"faq-title\">2. What are the shipping costs?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>Shipping costs in ITALY are \u20ac 9.90, CALABRIA, SICILY AND SARDINIA \u20ac 10.90.<\/p><p>\u00a0<\/p><p>For shipments in the FREE ZONES and SMALL ISLANDS ask for the quotation.<\/p><p>C.O.D. delivery (payment in cash to the courier upon delivery) where agreed upon will incur a surcharge of \u20ac 7.50.<\/p><h6>SHIPPING OVERSEAS<\/h6><p>The shipping cost is calculated during the process of purchase  according to the specified destination and weight.<\/p><p>For shipments abroad, where the shipping price is not indicated, please ask for a quotation.<\/p><\/div><\/div><div class=\"box-content\"><h2 class=\"faq-title\">3. How should I proceed if I want to return the item?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>You can request the return of a product purchased only in the following cases (in accordance with Decree 206\/2005):<br \/><br \/>- the request must be made within 7 to 14 days from the date of the order, depending on the country. In Italy within 14 days.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong>WAYS<\/strong><\/p><ol><li>Send a communication to the e-mail address\u00a0<em>info@roccopetrunti.it<\/em>\u00a0or directly from our\u00a0<a href=\"http:\/\/www.roccopetrunti.it\/en\/shop\/it\/contattaci\/\" target=\"_blank\" rel=\"noreferrer noopener\">contacts<\/a>\u00a0by indicating the wish to withdraw.<\/li><li>Such notification must include the reference number order.\u00a0<\/li><li>Carefully prepare the package and send it as soon as possible and within 7 working days of exercising the right of withdrawal, to the following address: Rocco Petrunti - Via Colozza 13 - 86095 Frosolone (IS).<\/li><\/ol><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b754740 elementor-widget elementor-widget-razzi-heading\" data-id=\"b754740\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-heading-wrapper\"><h4 class=\"razzi-heading-title\"> Guarantee:<\/h4><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ac59af elementor-widget elementor-widget-razzi-faq\" data-id=\"7ac59af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;status&quot;:&quot;yes&quot;}\" data-widget_type=\"razzi-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"razzi-faq\"><div class=\"box-content active\"><h2 class=\"faq-title\">1. What kind of guarantee do I have on the purchase of the item?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>The purchase guarantee is governed by Article 128 of the E-Commerce Act (Legislative Decree No. 70 of 9 April 2003).<\/p><p>In the event of conformity defects and\/or malfunctions not detectable at the time of purchase, the Customer is invited to contact our customer service department by phone at +39 0874 890660 or by e-mail at info@roccopetrunti.it to request repair\/replacement of the product.<\/p><\/div><\/div><div class=\"box-content\"><h2 class=\"faq-title\">2. Are there any shipping costs for the replacement product?<span class=\"razzi-svg-icon razzi-svg-default\"><svg aria-hidden=\"true\" role=\"img\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"6 9 12 15 18 9\"><\/polyline><\/svg><\/span><\/h2> <div class=\"faq-desc\"><p>No, the replacement product will be shipped free of charge by express courier and only after receipt of the defective product.\u00a0<\/p><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-a422420 elementor-hidden-tablet elementor-hidden-phone\" data-id=\"a422420\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQs &#8211; Domande frequenti Pagamento: 1. Quali sono le modalit\u00e0 di pagamento disponibili? Le modalit\u00e0 di pagamento disponibili sono le seguenti: PAYPAL CARTA DI CREDITO (circuito Visa o Mastercard) BONIFICO BANCARIO 2. Il pagamento \u00e8 sempre sicuro? I pagamenti sono sempre sicuri e affidabili. Spedizione &#038; Resi: 1. Quali sono i tempi di spedizione? Gli [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-12511","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"FAQs - Domande frequenti Pagamento: 1. Quali sono le modalit\u00e0 di pagamento disponibili? Le modalit\u00e0 di pagamento disponibili sono le seguenti:PAYPALCARTA DI CREDITO (circuito Visa o Mastercard)BONIFICO BANCARIO2. Il pagamento \u00e8 sempre sicuro? I pagamenti sono sempre sicuri e affidabili. Spedizione &amp; Resi: 1. Quali sono i tempi di spedizione? Gli ordini solitamente sono evasi\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"D13wO-tSspzSKgp5H1-CLwPdEEnDqnBe9z01Q025BwU\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.roccopetrunti.it\/en\/faq\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_GB\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Coltelleria Artigianale Rocco Petrunti - COLTELLINAI DA 5 GENERAZIONI\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"FAQs - Coltelleria Artigianale Rocco Petrunti\" \/>\n\t\t<meta property=\"og:description\" content=\"FAQs - Domande frequenti Pagamento: 1. Quali sono le modalit\u00e0 di pagamento disponibili? 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